Refund policy

Warranties/Repairs

All our products are covered by a full warranty. Please see product specifications for details. Out-of-warranty service and parts are also available. Please contact Customer Service for your service needs. Parts are available on our purchasing page.

Returns

We accept returns and exchanges within 30 days of receipt. To make a return, contact Customer Service for an RMA number and return details. All returns must be in original condition, with all original boxes, manuals, parts, plastic bags, and all related packaging. There can be no writing, tape or other objects on the manuals, or product box/packaging. Returned products cannot have any signs of wear, damage, or usage. All UPC codes must be intact; product boxes cannot have been cut or damaged. All returned items must be shipped in a larger shipping box, do not put any mailing labels directly on the product boxes. Shipping charges are not refundable. Use a return shipping method that provides a tracking number and insurance. We do not accept COD or freight collect deliveries. Returns may be subject to a 10% restocking fee. We cannot issue refunds until your return is received and has been inspected for condition.